Refund & Cancellation Policy

1. Try before you buy

Every account starts on the Free Trial. Because the trial lets you verify compatibility, audio capture and answer quality in advance, we ask that you use it before purchasing a Pro Copilot licence or a minute top-up.

2. Refund eligibility

2.1 Pro Copilot (₹1,499 / month)

A full refund will be issued where:

• You request it within 7 days of purchase, and
• You have consumed 15 minutes or less of your Pro allowance, and
• The licence has not been shared or used in breach of our Terms of Service.

A full refund will also be issued, regardless of usage, where:

• You were charged more than once for the same order.
• Payment was taken but no licence key was issued.
• A verified fault on our side prevented you from using the service, and we could not resolve it within a reasonable time.

2.2 Minute top-ups (₹499 / ₹999 / ₹2,499)

Top-up minutes are credited to your balance immediately on payment and are consumed as you use them. A top-up is refundable where:

• You request it within 7 days of purchase, and
• None of the credited minutes have been used.

Once any minutes from a top-up have been consumed, that top-up is no longer refundable. Partially used top-ups are not refunded on a pro-rata basis.

3. What is not refundable

• Licences or top-ups where the usage thresholds above have been exceeded.
• Requests made more than 7 days after purchase.
• Accounts suspended or terminated for breach of the Terms of Service.
• Dissatisfaction with the quality, accuracy or usefulness of AI-generated suggestions, where the service is otherwise functioning. AI output is inherently variable and the Free Trial exists so you can assess it beforehand.
• Interview, assessment or hiring outcomes. HireHint AI does not guarantee any result.
• Problems caused by hardware, operating system configuration or network conditions on your side that are outside our control, where we have offered reasonable troubleshooting support.

4. How to request a refund

Email support@hirehintai.com from the address registered to your account with the subject line "Refund request", and include:

• Your registered email address.
• Your Razorpay order or payment ID (shown in the Billing section of your Customer Portal).
• The date of purchase.
• A brief explanation of the reason.

5. Processing times

• We acknowledge refund requests within 2 business days.
• We decide on eligibility within 5 business days of receiving the request.
• Approved refunds are submitted to Razorpay within 3 business days of approval.
• Razorpay typically returns funds to the original payment method within 5–10 business days, depending on your bank or card issuer.

Refunds are always returned to the original payment method. We cannot refund to a different card, account or UPI ID. The time taken by your bank to post the credit is outside our control.

6. Effect of a refund

When a refund is issued, the associated licence is revoked and any minutes credited by the refunded purchase are removed from your balance. Your account itself remains active on the Free Trial unless you ask us to delete it.

7. Cancellation

Pro Copilot is sold as a 1-month licence and does not auto-renew. There is no recurring subscription to cancel — if you do nothing, the licence simply expires at the end of its term and you are not charged again.

You can stop using the service and delete your account at any time from the Customer Portal. Deleting your account does not by itself trigger a refund; if you also want a refund, submit a request under section 4 before deleting.

8. Chargebacks

If you believe a charge is incorrect, please contact us first. We will almost always resolve a genuine billing error faster than a bank dispute. Accounts subject to a chargeback may be suspended pending resolution.

9. Contact

Refund and billing enquiries: support@hirehintai.com. See also our contact page.